# Aviron Active – Frequently Asked Questions (FAQ) Support page covering 30 common questions about purchasing, shipping, assembly, membership, warranty, connectivity, and more for Aviron fitness machines. --- ## Support Center Categories - [General](https://www.avironactive.com/support/general/) - [FAQs](https://www.avironactive.com/support/faq/) - [Fit Bike](https://www.avironactive.com/support/fit-bike/) - [Fit Bike S](https://www.avironactive.com/support/fit-s/) - [Strong Rower](https://www.avironactive.com/support/strong-series/) - [Impact Rower](https://www.avironactive.com/support/home-fitness/) - [Tough Rower](https://www.avironactive.com/support/commercial-fitness/) - [Justice Treadmill](https://www.avironactive.com/support/justice-treadmill/) - [Podium Treadmill](https://www.avironactive.com/support/podium-treadmill/) - [Summit Treadmill](https://www.avironactive.com/support/summit-treadmill/) - [Victory Treadmill](https://www.avironactive.com/support/victory-treadmill/) - [Accessories](https://www.avironactive.com/support/accessories/) --- ## FAQs ### Purchasing & Discounts **Can I try an Aviron before I buy?** Yes, and the best place to try it is your own home. Your first Aviron machine from avironactive.com comes with a 30-day risk-free home trial in the contiguous US. Use it for 30 days from delivery. Fit it into your routine, set up a profile for everyone in the house, and see how often you keep coming back to it. If it isn't for you, send it back with no restocking or return shipping fees. [How the trial works](https://www.avironactive.com/support/general/return-policy/#:~:text=Aviron%2030%2DDay%20Risk%2DFree%20Home%20Trial) **Can I finance my purchase?** Yes. At checkout you can spread the cost into payments with Affirm or Klarna. Affirm includes 0% APR for qualifying customers, and you can prequalify on any product page without affecting your credit score. PayPal Pay in 4 is also available at checkout. **Can I pay with my HSA or FSA?** Yes, for most customers in the US. Through our partner Truemed, you can pay with pre-tax HSA or FSA dollars: choose Truemed at checkout and answer a short health questionnaire to confirm you're eligible. You can also pay by card and apply for reimbursement from your order confirmation page. **Do you offer a discount for military, healthcare workers or first responders?** Yes, a one-time service discount. Email proof of service to hello@avironactive.com and we'll set you up. It can't be combined with other offers. [See the details](https://www.avironactive.com/support/general/service-discount/) **Can I use more than one promo code?** You can use one code per order. Current deals are always on the [shop page](https://www.avironactive.com/shop/). **Can I change or cancel my order?** Yes, until it ships. Email hello@avironactive.com with your name, email and order number. You can also add White Glove delivery any time before your order ships. Once it's shipped, the address can't be changed. **Where else can I buy Aviron?** Aviron machines are also sold through various retailers including Amazon, Dick's Sporting Goods, Best Buy and Johnson Fitness & Wellness. The 30-day risk-free home trial and the 20-year warranty come with orders placed on avironactive.com. Machines bought from a retail partner come with the standard warranty. --- ### Shipping & Delivery **Do you ship to Canada or outside the US?** Aviron ships directly within the US. Outside the US, you can buy from retail partners. Memberships can be bought from anywhere. Questions? Email hello@avironactive.com. **How much is shipping?** Standard shipping is free to the contiguous US. Aviron also ships to Alaska and Hawaii, with the cost shown at checkout. Aviron cannot ship to Puerto Rico, PO boxes or APO addresses. **When will my order ship?** Each product page shows its current ship time next to Add to Cart. You'll get a tracking email as soon as your order is on its way, and someone will need to be home to sign for it. Need it to arrive in a certain window? Email hello@avironactive.com. **What if my machine arrives damaged?** Email hello@avironactive.com within 48 hours of delivery with photos. This is handled separately from returns and doesn't affect your 30-day trial. --- ### Assembly & White Glove Delivery **How long does assembly take?** About an hour or less for every Aviron machine. The time for each machine is listed on its product page. Every tool you need is in the box, along with step-by-step instructions and a video. White Glove delivery is available as an add-on if you'd prefer not to assemble it yourself. **What is White Glove delivery?** Aviron brings your machine into the room of your choice, assembles it, tests it and connects it to power and Wi-Fi. It usually takes 30 to 60 minutes. The delivery partner contacts you by email and text to book a 4-hour window, Monday to Friday, 8am to 5pm local time, and gives you notice before arriving. - Optional extra at checkout in select zip codes in the contiguous US - Enter your zip code at checkout to see eligibility and cost - Covers your machine and any upgrades ordered with it, but not accessories ordered separately - Can be added any time before your order ships - Keep the original box and packing inserts — you'll need them to return your machine during the 30-day trial; technicians can take the packaging away if you'd like --- ### Returns & Trial **How does the 30-day risk-free home trial work?** Your first Aviron machine from avironactive.com comes with a 30-day risk-free home trial in the contiguous US. 1. Use it at home. If it isn't for you, email hello@avironactive.com within 30 days of delivery. 2. Pack it in its original box with all the packing inserts and send photos. 3. Aviron arranges the return. - No restocking or return shipping fees - Refund covers the machine, accessories, membership fees and ground shipping - The White Glove fee is not refundable - If your order came with a free gift, send that back too - Returning a second machine? The [standard return policy](https://www.avironactive.com/support/general/return-policy/) applies. --- ### Warranty **What warranty is included?** Machines bought on avironactive.com come with a 20-year warranty. It covers component failure, plus damage during moving, loss and theft, for as long as you keep a monthly or annual membership active. If you have a Perpetual membership or no active membership, or you bought from a retail partner, the standard warranty applies: - 10 years on the frame (and the drive motor on treadmills) - 1 year on all other parts - 12-month warranty on accessories [Full warranty terms](https://www.avironactive.com/support/general/warranty/) **How do I make a warranty claim?** Email support@avironactive.com or call 877-955-4222 with your name, order details and a description of the issue. Aviron will fix it remotely where possible, or repair or replace the part. Shipping to and from the service location is covered in the contiguous US and Canada. --- ### Membership **Do I need a membership?** No. Your Aviron is a complete working machine the moment it's assembled. Without a membership you still get: - Unlimited profiles - Metrics Monitor - Full workout history - Achievements - Friends - Resistance or incline control - The MyAviron app - All streaming apps The membership adds games, classes, races and programs on top. **What's included in the membership?** Thousands of workouts across eight categories: - Games - Competition - Les Mills - Coached classes - Guided workouts - Scenic destinations - Pros vs. Joes - Power Play Also included: - Leaderboards - Monthly challenges - Achievement badges - Aviron coins to spend on avatars and upgrades - On scenic routes and guided workouts, incline or resistance adjusts automatically - New workouts land every two to four weeks - Everything is included at one price **How much is the membership?** Pay monthly, yearly, or once with a Perpetual membership. Monthly and yearly plans can be cancelled anytime. Every plan covers unlimited profiles in your home, and you can add more Aviron machines to your account at a reduced rate. [See current plans and prices](https://www.avironactive.com/membership/) **When does billing start?** You are never charged until you activate. Billing starts when you log in with your account on the machine. To get the 20-year warranty, activate within 90 days of your order. **How many people can use one membership?** Unlimited. Each profile gets its own history and metrics at no extra cost. Aviron is built for ages 10 and up with an adult nearby, so kids can have profiles too. **Can I pause or cancel my membership?** Yes, and both are done from a browser with no phone call needed. - **Pause:** You can pause a monthly membership twice in a calendar year. The pause starts at the end of your current billing cycle and picks itself back up when it's over. - **Cancel:** Cancel anytime from [your account](https://accounts.avironactive.com/membership). Monthly plans run to the end of the billing cycle. Annual plans can run for 30 more days or end right away, your choice. **Can I use Aviron in a gym, office or building?** Yes. Home machines, membership and warranty are made for households. For gyms, offices, hotels and apartment buildings, Aviron offers a commercial membership built for shared use. Email info@avironactive.com to get started. --- ### Connectivity & Features **Do I need Wi-Fi?** Not to work out. The Metrics Monitor runs with no internet connection at all. Wi-Fi or ethernet is needed for the workout library, live competition, streaming and software updates, but a dropped connection never costs you a session. **What can I connect to my Aviron?** - **Audio:** Any Bluetooth headphones - **Heart rate:** Dedicated Bluetooth heart rate monitors such as the Wahoo TICKR, Polar H10, OH1+, Verity Sense, and Garmin HRM; Apple Watch and Whoop are also supported - **Apps:** Sync workouts to Strava, Apple Health and Google Health **Can I watch Netflix and other streaming apps?** Yes, with or without a membership. Sign in with your own accounts for Netflix, Disney+, Prime Video, Hulu, HBO Max, YouTube, Paramount+, Spotify, Apple Music, Kindle and more, right on your screen while you work out. **Is there an app?** Yes. The MyAviron app for iOS and Android puts your workout history, achievements and friends on your phone, with or without a membership. [Download it](https://www.avironactive.com/support/download/) --- ### Users & Data **Can kids use it?** Aviron equipment is suitable for ages 10 and up with adult supervision. Every membership covers unlimited profiles, so each person in the house gets their own stats, streaks and workout history. **Can I export my workout history?** Yes. Log in at accounts.avironactive.com, open your workout history and choose Download CSV. **How do software updates work?** Updates install automatically, bringing new features and workouts every few weeks. To check manually on your machine, go to Settings > Account Information > Check for Updates. --- ## Still Need Help? Support team hours: Monday–Friday, 9am–5pm EST - Chat: available on the support page - Call: [877-955-4222](tel:8779554222) - Email: hello@avironactive.com --- **Canonical URL:** https://www.avironactive.com/support/faq/